Microsoft Word 2010 can make quotation marks point in the right direction, up at the beginning of a quoted word, phrase, or passage and down at the end. Some people turn this feature off, though, because they prefer to use straight quotation marks that don’t point in any direction so that their software can work with as many other programs as possible. If this is how Word 2010 was set up when you installed it, you can change how AutoCorrect works to fix it.
Click the blue “File” tab in the upper left corner of the Microsoft Word 2010 window, and then click “Options.”
On the left side of the Word Options window, click the “Proofing” sub-category.
Click on the button that says “AutoCorrect Options…” There is a new window that says “AutoCorrect.”
Click the tab labeled “AutoFormat.”
Under the “Replace” subheading, click the box that says “Straight quotes with smart quotes.”
Click the tab that says “AutoFormat As You Type.”
Under the “Replace as you type” subheading, click the box that says “Straight quotes with smart quotes.”
Click “OK” twice.